CrossDock Support

Questions, issues, or partnership inquiries: joewcarson@gmail.com. We typically respond within one business day.

Quick answers

• How do I connect my store? Dashboard → "Add a store". Shopify and Square connect via OAuth; WooCommerce, BigCommerce, and Wix use API credentials created in your store's admin (instructions are on each card).
• How do I partner with another business? Send them a partner invite from the dashboard — they sign up, connect their store, and the connection appears for both of you.
• Why is an imported product hidden? Imports land as drafts so you can review them. Activate the product in your store admin to start selling.
• How does settlement work? Manually via the connection ledger, or automatically with Stripe: enable auto-settle on the connection after both sides finish setup on the Payments page.